I would give the company a 5 Star Rating
An one line summary would be: Outstanding people, product and service.
Overview would be:
I just want to say a big thank, particularly to Laura and Amie for such outstanding service. Very helpful, clear and very efficient - I almost thought it was too good to be true but, very pleased to say you are all a rare gem! I placed the order and I am very, very happy with the result.
This is the first time we've used your service, it will not be the last and I am spreading the word among business colleagues and friends.
I really appreciate that through all the final stages you were a great help, ensuring the paperwork got through quickly and we were able to have the car in the (very tight!) timescale we needed.
Having worked for some very big companies and smaller companies it became clear over the years that not only does culture come from the top but also how challenging it is to create and sustain really good teams: I haven’t come across many successes, so applaud very loudly when one, such as yours, is found!
Sales & Marketing Manager
The Almond Tree Partnership
I was very pleased with the way Central Contracts handled my enquiry and subsequent order. At every stage the people that I dealt with were friendly, professional and knowledgeable.
I was confident that they would be able to answer any query that I had quickly and accurately.
I would have no hesitation in recommending Central Contract to anyone.
Having had several quotes for contract hire from other companies and unrealistic delivery promises on what at the time was a difficult vehicle to source, I went with Central Contracts as they were friendly, helpful and honest.
From day one they advised me of the situation and answered all my queries promptly and courteously.
The vehicle arrived within the timescale quoted and the deal was competitive with excellent after sales service.
Friendly and efficient staff with competitive pricing.
We have several cars with Central Contracts already with more due soon. I have always found their staff to be friendly, efficient and above all, patient, as I have juggled with different models and specs to meet my budgets.
Special mention is due to Laura and Ed for putting up with this and always providing revised quotes in good time and without complaint.
The service and communication is always spot-on and furthermore, when I have compared pricing to others in the market, they never fail to be more than competitive.
In summary, an excellent company who really understand customer service. I have no hesitation in recommending them.
Thank you for all your help Chris, you've been brilliant.
Feel free to send us a feedback form to fill out or forward this e-mail to your manager. You have made the whole process really straight forward for us and we massively appreciate all the time and effort you have put in to helping us find the best car/deal for me and my family.
The Beetle arrived this morning, as promised, and it looks fantastic!
Thank you so much for being so patient & professional with me, I know I have probably been quite a demanding customer!
Please thank Amie as well for her assistance with the paperwork.
I will most certainly be coming back to Central Contracts when this lease expires & I look forward to speaking with you then!
Many thanks again, you have been a star!
I wanted to drop you a quick note to say thank you for all your assistance, your professionalism, and the speed at which the above car was delivered. As you know, I unfortunately wrote off my previous car in an accident and the circumstance around the new car was therefore stressful and time critical. You dealt with the order promptly, sourced a car very quickly given the high spec and extras I wanted, and delivered it within three days from order confirmation. The price was negotiated successfully with Audi and in all, an excellent service.
As you are aware, this is the 3rd or 4th car we have obtained from you, and the service excellent on each occasion. I won’t consider using another leasing company! I sincerely appreciate the service you have provided and I am happy for this email to be used as a reference.
I wanted to copy you MD on the correspondence as I personally believe that it is important for the right people to know when excellence is delivered.
Houston Lawrence Estate Management
The 3 Mitsubishi's arrived today and look terrific and the team are very happy.
Many thanks for all your help in this matter.
With kind regards,
Stephen Bolton FRICS
Founder & Managing Director
I have to send you this email to say thank you for the very prompt service you and your company have given to my company. You are a credit to Central Contracts.
As of today AM Property Maintenance Scotland Ltd will be supplied by Central Contracts for all vehicles in the years to come.
Michael R Kane
AM Property Maintenance Scotland Ltd
Everything is good with the car, thank you.
I was also very pleased with the Central Contracts service, from both you and your colleagues.
Hi Amie & Mark,
Many thanks for the delivery of my new Audi A3 Cabriolet. The car looks fantastic and arrived just as ordered and exactly on time.
I found the whole experience of dealing with Central Contracts very easy, and coupled with the great deal that you offered me I will have no hesitation to renew my contract with you again.
Thanks for making the whole thing seamless and so easy.
Once again many thanks,
E E Ingleton Engineering Ltd
Just a quick line to say thank you again. My car arrived yesterday, love it, so your choice was excellent.
Rickman Properties Ltd
I shall definitely recommend you to friends and family if they ever go down the leasing route.
Yes got the car on Thursday and everything is fine. Thanks for all your help and making my first experience of contract leasing a very good one and stress free.
Since using Central Contracts to acquire a new Lexus CT for my son in September 2011 my company, Data Techniques has, as promised changed suppliers to utilise your services.
I must say that so far everyone has been very pleased with the standard of service and the evident effort provided by all from Central Contracts that we have dealt with.
I have requested the 3 more of our staff utilise your services to replace their cars as they fall due this year.
Many thanks for the excellent service to date and I look forward to keeping the relationship in place for the future.
I'd like to thank you greatly for all your efforts and for keeping me well-informed every step of the way during this process.
It's been a pleasure dealing with you and your team. The car is fantastic.
Many thanks again.
My new car is fabulous – thank you.
I haven’t leased before but I was very impressed with your service and how easy your company made the process!
Just a quick e-mail to say thanks for recommending the IX35 – absolutely love it and more importantly my little boy does (especially the sun roof opening!)
PE Systems Ltd
PS My husband loves it too but there’s no way he’s getting his hands on it!
A note to say thank you for the excellent, accurate and prompt service.
We will be using Central Contracts for further renewals as they come up.
Easby Electronics Ltd
Just wanted to say thank you very much for the excellent customer service provided by yourself and Rebecca, the car was delivered as promised yesterday 1 week early!
So far so good and I would recommend Central Contracts to colleagues and friends.
HR Business Partner
First Rate Exchange Services Ltd
A painless and efficient service thanks! When time is nearer we can discuss cherished plate
Thanks for all your assistance
Penrith Co-operative Society Ltd
My new car is here and I’m delighted. Many thanks for sorting everything out.
The delivery driver was very helpful and professional
Ian Williams Design And Marketing LLP
Thanks again for your help an assistance during the time we have leased the vehicle.
We will certainly keep you in mind should we wish to lease vehicles in the future.
Direct 2 Communications Ltd
Thank you Laura,
Have a lovely Christmas and New Year and again thanks for all of your help this year.
Just wanted to send a quick email to say a big thank you to Central Contracts and in particular to you three for making the experience of leasing a car so easy and straight forward.
Car arrived today and you were quite correct Marc – she was over the moon.
Many thanks to Rebecca for the regular updates and to Rhianne for making sure the documentation was all correct (and to both of them for putting up with my constant questions – the customer service was superb).
Hope to use you again in 3 years when we replace the Juke!
Many thanks and have a great Christmas.
VCP CCA MCSE CCNA
Jason Lambert Ltd
Please find attached delivery note signed as requested, thank you for all your help and I am very happy with my car.
Thanks for the email. Everything is great with the car, no problems at all.
They delivered Tuesday last week as they said they would, so, so far no complaints.
Thanks for all your help.
Car has arrived, very shiny and new! Thanks for all your help, much appreciated x
Just to say my car arrived safe and sound this morning and I am very pleased to have wheels.
Thank you very much for your help and could you please pass on my thanks to Ed and all your staff who have helped with this delivery.
Good afternoon Ed,
Long overdue I know, but I just wanted to say thank you to you and your colleagues for the fantastic job you did for arranging and sourcing my vehicle.
The customer service at Central Contracts is second to none and have had no hesitation in recommending your services.
Thank you again and look forward to speaking with you to arrange my next vehicle.
Finance & Insurance Broker
Henderson Ponsford & Co
Throughout the whole process of ordering the vehicle Mark has been great and he and Rhianne made ordering the vehicle and completing the documents so easy.
It is lovely to deal with a company which does such a great job. Thank you to all at Central Contracts for all your hard work.
The Subaru is great, many thanks for getting it to me so quickly, much appreciated.
Size Up Clothing Stores Ltd
Hi Rhianne & Lance
Jennie and I would like to thank you both for the faultless service you / Central contracts have given us once again, your attention to detail from start to finish has made this another very easy car leasing exercise.
And as always we would not hesitate in recommending you to our clients friends and family.
White & White London
Thats great thanks alot for getting back to me and once again for a great service.
The process has been quick, efficient and easy.
Laura has been exceptionally helpful, and we have got a great deal.
I would like to say how helpful Rebecca, Helen and Hayley were when I leased my car. I liked the humour they showed when dealing with me,
It made the experience quite enjoyable.
Thanks again to all, for your excellent service.
Thank you Laura for all your help in arranging my new car. The process was surprisingly painless and your attentiveness and patience with me helped make a big and at times complicated decision seem simple and event enjoyable.
I will certainly recommend Central Contracts to my friends and family and use you next time.
Central Contracts have been great to deal with, and this is the first time we have used contract hire so we were a bit nervous. Lance couldn't have been more helpful to start with, and then the follow-up service from you and your colleagues has maintained the very good first impression.
I will have no hesitation in using your company to supply our next vehicle - hopefully the Freelander for me now that Janet has got her Nissan Note.
Very happy to recommend Central Contracts.
All the best,
Please find a few words below for you.... all genuinely felt :) Huge thanks!!
I just want to say a huge thank you to you, Glyn and the rest of the team at Central Contracts.
Not only were your rates the most competitive, the service I have received from everyone there has been world class - so friendly, efficient and responsive.
My car arrived on Friday and I cannot tell you how delighted I am! I will definitely use you again and recommend you to anyone!
Many thanks for all your help with these vehicles, your service level has been unbeatable and hopefully we can get more vehicles sorted as they are due.
Your response time has been exceptional.
I would just like to say a big Thank You to yourself and everyone at Central Contracts that I've had dealings with.
The experience of leasing a car has been brilliant, I will never use a main dealer again.
The car is just what I wanted, it's lovely!
Thank you for your excellent service
As this was my first car leasing experience I was a little apprehensive at first; however the staff at Central Contracts were helpful, friendly and accommodating throughout, quickly putting my mind at ease.
I received my new car on Saturday and I have not stopped smiling since, it is a joy to drive!
Thank you to all of the staff at Central Contracts for your excellent customer service, it has been a pleasure doing business with you.
Just a quick note to thank you for all your help, the car arrived this morning as promised.
It makes a change to deal with someone who knows what they are doing and showed just the right amount of enthusiasm, not too much and not too little. As you probably know I shopped around for this car and was bombarded with calls from various companies, yours was the only one that got it just right for me.
Ian McCarthy MNAEA
Coastal & Country Properties Ltd
Mike and all members of his team are not only amiable and genuine people but professionals in their field. Add to this the competitive prices quoted and Mike (& Central Contracts) are easy to recommend.
Thank you to every one at Central Contracts
P D R Communications Ltd
Today, Thursday 2/6/11, (Grandsons birthday), I took delivery of the Nissan Juke at 0820hrs.
I am very impressed both with the car and the level and quality of service I have received from Central Contracts.
From yourself I have received really good natured and quality assistance during the weeks that I have negotiated the Lease / Hire with you. I would not hesitate in recommending you and your company to friends and family alike knowing that they would receive first class, honest and straight forward attention from you or your staff.
I was a little busy during the day with my Grandsons birthday and did not get back to thank Amy for arranging the early delivery . Would you please pass on my sincere appreciation to her for her assistance.
I have noticed that customer services have taken a big dive recently with Jobsworths from all manner of Companies being unhelpful or downright rude, not so with Central Contracts you and your staff deserve a big pat on the back, well done. I hope this doesn't sound condescending its not meant to.
The document arrived by special delivery this morning, thank you so much for all your effort and the excellent service,
I would like to say a BIG Thank You. The car is awesome and your service was 5 stars from the start to the delivery. Once again a big THANK YOU.
You have been a pleasure to work with, so the business is well deserved!!
Best wishes Pete
Hi Helen and Laura
I just wanted to say thank you for your outstanding customer service!
The experience of leasing my car from Central Contracts has been brilliant, from initially dealing with Laura and getting all the details about the Nissan Juke to Helen organising the delivery of the car!!
I would recommend using you to my Friends and colleagues. The car is fab and the service I received was brilliant, thank you!
My Mini has been delivered, everything is fabulous and whole process has been excellent.
Thank you very much
I will be in contact in a week or so but until then, thanks for your help and support with everything these past few weeks, it's good to have someone who actually takes responsibility for things, provides updates and sees things through to the end.
You mentioned you are new to the job but you've been great and it's a shame a few more companies don't have employees like you.
Thought I'd let you know that my car arrived at 09:00 this morning. I'd like to say a big thank you to you, Helen and Craig for all you've done arranging this for me.
With reference to my recently delivered M11 Mercedes I decided to replace my existing car in January and what should have been a pleasurable experience turned out to be nothing but aggravation.
I spoke to many companies who were either ill informed or did not tell the truth. Particular issues were full details specification and mileage requirements sent, generic price sent back asking for more details, delivery required 8-10 weeks, yes no problem, then actual delivery 18-20 weeks. I was getting disillusioned at this point and I spoke to Ed Rose at Central Contracts who was refreshingly honest and quoted me realistic delivery times and the right price first time. He then came back with the offer of a brand new but pre-registered vehicle which was available immediately, the deal was wrapped up in an hour, paperwork and delivery sorted immediately and the car came as arranged at the right time. It is refreshing to deal with a business that does the simple things like ringing back, offering competitive prices and following the entire transaction through to delivery with a phone call after to check everything has gone alright.
I would have no hesitation in recommending this business to my colleagues and friends
Just like to say what a super job you did sorting out a van deal for me so thanks alot mate well done a credit to your company.
A T C Carpentry
I would just like to quickly thank you all for the service received in the last 2 weeks, it’s much appreciated.
Business Development Manager
This is just a brief email to thank you for all of your help in sourcing my new car.
I am enjoying driving it very much and am very grateful for your helpful advice and patience.
Jacksons Law Firm
The car is perfect many thanksl
Project Sales Manager
SDMO Energy Ltd
Just want to pass on thanks to yourself and Laura. The friendly professional service provided by yourselves has been second to none and it has been a pleasure doing business with yourselves.
Many thanks and best wishes for the season.
Car received on Friday. I've only had the chance to take it for a brief spin, but very happy with it so far.
Thanks for getting the car to me so quickly. I've definitely been impressed with your service.
Just thought I would let you know that the Skoda arrived safe and sound this afternoon and that it is lovely!!!
Thanks for all your help with this.
General Sales Manager
Also just to say a quick thank you which you can quote if you wish The process of sourcing a quality, affordable & available lease car was made so much easier by the quick actions, responses and accurate information supplied by Ed at Central Contracts, this was in complete contrast to our prior experience of sourcing lease vehicles via the internet.
If you are looking for a no hassle, quick, efficient process I would thoroughly recommend Ed and his Team.
Darren Guy - Group Operations Manager Domus Healthcare Ltd
Hope you are well. You sorted out a C3 Picasso earlier in the year for me and I was very pleased with your service.
The VW Scirocco arrived yesterday morning at 8.15 am, thank you very much for your help in getting the deal sorted so quickly. The driver of the car is very pleased so give yourself a pat on the back.
Once again, thanks for all the brilliant work that you have done for us.
Kind regards, Adrian.
Car arrived in good time.
Thanks for the good service.
Door Panels Limited
Thank you for all your help. It is refreshing to deal with someone efficient!!
Just wanted to drop you a note to thank you and all the team at Central Contracts for your continued professionalism & excellent account handling over a 4 year period. You have managed to secure and source me with two excellent cars at highly competitive rates, whilst not sacrificing customer service.
Your relationships with Mercedes Benz and the fact that you could arrange for an offsite test drive in minutes speak volumes.
Everyone at Central Contracts is Happy and helpful, taking the hassle out of managing a car.
I will continue to recommend your services to existing and future colleagues
Your website is excellent, and actually provides some answers rather than asking for me to call in...this is much better than all of your competition that I have seen so far! Prices seem good too.
I will be in touch again when I have got a go ahead at this end.
My new car came this morning!!! Very pleased with it - it was worth the wait.
Thanks for all your help.
My vehicle was delivered at about 1 min past eleven as stated on Friday as agreed. Extremely happy with the car (why would I not be it is a lovely car and I am very lucky) but more importantly am extremely happy with the service.
Thank you for your help and assistance it really has been very easy to deal with you.
Everything went very smoothly with the changeover and we put this down to your excellent staff who provided a very efficient service I would certainly recommend your company to any of our associates.
Director S Robinson & Co Ltd.
I just wanted to say thanks to you and Aimee.
The car is here and I have been delighted with the service that you both have given. If my firm expands in the way that I hope that it does, we will be leasing more vehicles from you.
Justin Evans Evans
Just wanted to say a big THANK YOU to yourself and the team at Central Contracts. My lovely Range Rover arrived this afternoon (within half an hour of the time you specified) which is quite impressive when you gave me the delivery date weeks ago!
Your thoroughness, professionalism and attention to detail were first class and I will certainly recommend you to business and personal colleagues.
Managing Director Progressive Labels Ltd
My car arrived at 11am on Saturday morning. I'm completely over the moon with it! The sun was shining too :J
I just want to say a massive thank you, to you and Helen. Both of you have contacted me when you said you would and constantly been prompt, with any information.
I've been really busy, so I'm sorry I haven't done this before, but, many thanks to you and others who arranged the 'switch' of vehicles so efficiently. On the 12 March, I was actually only 8 minutes without a car!
Well done and many thanks.
Dear Mr Lloyd,
I recently took delivery of my new Landrover Discovery, ordered via Central Contracts.
As an extremely busy professional, my time is in short supply and very precious, therefore I was most surprised by the emergence of a rare UK phenomenon experienced at the hands of the staff at Central Contracts, known as EXCELLENT customer service. Your staff couldn't have been more helpful during the whole of my purchase process which actually spread over 9 months.
From the extremely friendly, patient and helpful advice, guidance and support from one of your sales staff, Ed Rose, right through to the Admin staff who arranged the finance, registration of my own personal license plate to final delivery.
I would like to give thanks to Ed Rose, Amy and Helen Lloyd for their wonderful assistance during the contract arrangement.
I have no hesitation of recommending Central Contracts to any of my friends or colleagues.
Thought I would drop you a line about your ladies, Lois, Helen and Kirsty. I can honestly say it is a pleasure to deal with them all.
Always polite, helpful and friendly. Makes a refreshing change.
Dear Helen & Lance
Just wanted to drop you a quick note to say thanks for all your assistance with my new car. Your customer service from order to delivery was excellent, and your colleague who assisted with the delivery (sorry forgot her name) was marvellous. She assisted with the timings on delivery and kept me fully informed.
We will be placing a further order shortly for 2 smart cars and I will be sure to use you again. I will also recommend you to friends as then need arises.
Marc & Helen,
I would like to thank you both for the very efficient way you arranged the supply of my new Mercedes C180.
Everything happened just as you said it would.
The delivery man was spot on time and very helpful.
I cannot find fault with the excellent, friendly service that I have experienced from Central Contracts Group -
I am a very satisfied customer.
A1 Insurance Services
I am very happy with the support and efficiency of Central Contracts Group, and have found them most helpful in providing ongoing solutions to our vehicle requirements.
Central Contracts Group have continually offered Tollgate Hotel & Leisure Ltd extremely friendly, professional and competitive service. I have also found that their genuine, impartial advice has taken the headache out of our vehicle requirements. It's nice to deal with people who offer the best deal time and again; if only all business could be done this way - first class!
Tollgate Hotel & Leisure
You pulled out all the stops to get our new car, in time for a camping trip my son was looking forward to. We had to cancel that trip at the last minute due to a family illness but did finally get up to the lake district last week. So belatedly as promised, here is a picture of a happy camper in Dad's new car. Along with my late but grateful thanks for all your efforts.
Thanks to Helen, Mike and you for getting the deal completed so fast and within the time scale you all had to operate in. Hoping you all have a very good year.
This was Helen's Christmas present!
Just wanted to drop you a note to thank you for your continued professionalism & excellent account handling in securing me a car. Your relationships with Mercedes Benz and the fact that you could arrange for an off site test drive in minutes speak volumes.
One of my main objectives was to remain with yourself and Central Contracts due to these high standards and I am happy that this has been achieved, for this lease and hopefully the next as you say.
I am confident I got a good deal and you ensured I did. I will continue to recommend your services to existing and future colleagues
We are extremely pleased with the service your company has provided us, more importantly all the staff are friendly and helpful which makes all the difference.
We approached many fleet contract companies to provide us with the right vehicle at the right price and service, Central Contracts ticked all the boxes.
Many thanks for all your help and assistance and look forward to placing another order soon. Keep up the good work and pass on our thanks to all the staff.
Appreciation for your help - can you thank Lois also. As always you're complete stars!!
New Image Stone Ltd
Just a short note to say how very grateful I am for sourcing, financing and delivering the car to us yesterday. It worked out perfectly. The driver got her at home and she was over the moon with the surprise!
The car itself is exactly what I was looking for in terms of spec, color etc. Thanks again for a job well done.
Just wanted to say a big thank you to you and Lance for my new car. I absolutely love it and love the colour and just wanted to thank you both for all your help and efficiency.
Excellent service levels, customer satisfaction in all cases.
Thanks for all your help. The car is great and the service second to none.
If you are looking for an honest company then Central is the place to come for your next Car. We have had 5 Vehicles and every one was delivered to standard and on time. Central believe that customer Care is very important and it shows.
Well done, I'll be back again
Central Contracts have supplied me with 3 vehicles over the past 3 years so I'm in a pretty good position to comment on their service, which can only be said to be excellent. I don't think I've encountered a business where the employees are so dedicated to doing their best for their customers.
Absolute joy to do business with!
From my initial e-mail enquiry through to the delivery of my car the whole experience was very positive! Well done!
Extremely friendly service with first class deals. Superb! I would not hesitate to recommend Central Contracts.
Tollgate Hotel & Leisure Ltd